Bilingual German-English Customer Experience Specialist

TalentPop is a fast-growing, dynamic customer support partner trusted by leading global brands. We’re on a mission to build a world-class remote community where real talent meets real opportunity. If you're looking for stability, direct support, and a team that genuinely invests in your career, you’ve found the right place. Position: Bilingual German-English Customer Experience Specialist Level Up Your Career: German-English Customer Experience Specialist (100% Remote) Love engaging with people? Speaks fluent German and English? Turn your passion for customer care into a rewarding, long-term remote career. Enjoy the comfort of working from home with absolute support from a team that has your back. Highlights: Fully Remote Work | German & English | Quick Application Process | Stable Career Path Quick Application Tip: Make sure to select every language you speak fluently in the application form section. This ensures we can accelerate your review process and place you with the perfect brand partner! What Makes This Role Special As our Customer Experience Specialist, you won't just handle tickets—you'll be the champion for world-class brands. You’ll resolve inquiries, uplift customer satisfaction, and play a direct role in creating loyal fans for top e-commerce companies. Day-to-Day Responsibilities Engage & Assist: Help customers across live chat, email, and inbound calls using both German and English. Troubleshoot & Deliver: Identify customer pain points and provide fast, friendly solutions. Represent Top Brands: Embody the unique voice and tone of international client brands. Team Up: Share insights, learn from colleagues, and grow inside a supportive global culture. Who We’re Looking For Strong fluency (spoken and written) in both German and English 1+ years of experience in customer support or client-facing roles Prior experience handling bilingual customer communication is a big plus Familiarity with tools like Gorgias, Zendesk, or Shopify is helpful, but not mandatory A warm, empathetic mindset with excellent problem-solving instincts System Requirements Laptop/Desktop equipped with an Intel i5 processor (or equivalent) or higher High-speed internet connection (Minimum 25 Mbps upload/download) Perks & Compensation Competitive pay with structured yearly performance raises Paid Leave / Time Off (PTO) package Monthly allowance toward healthcare coverage Performance incentives & rewards 100% Permanent Work-from-Home flexibility Application Code: DEUTP26 Ready for your next big career step? Apply now and let’s grow together at TalentPop!